← Back to home CAREER · 2008 — PRESENT · 18 YEARS

From provisioning analyst
to delivery operator.

Eighteen years of building, fixing, and scaling Professional Services organizations — starting in the trenches at Symantec and growing through every individual-contributor and management role on the way to Director-level leadership of multi-region delivery orgs.

2023 — Present3 years

Health Precision (Medical Brain)

Healthcare AI · Clinical Ops · 150+
  • Sr. Director, Technical Operations & Implementations
  • Led enterprise EHR deployments across Atlantic Health, OrthoCarolina, and others (Epic and non-Epic).
  • Defined a scalable FHIR architecture (Patient → MedicationRequest); built FHIR extensions for eClinicalWorks and FHIR apps on Epic's App Orchard.
  • Standardized desktop / Citrix deployment with SSO, Imprivata, and automated login.
  • Stood up on-call rotation and integration health scoring on Grafana / Loki.
EPIC · FHIR · HL7Multi-system
2021 — 20232 years

Cedar

Healthcare Billing · 450+ · Org: 20→50
  • Director of Professional (Implementation) Services
  • Owned implementation and post-launch retention covering $70M+ ARR; DRI for client integration health.
  • Built the “Delivery Success” org — TAM, Strategic PM, Solution Architecture, Feature Enablement, Integration Support, and Implementation Engineering.
  • Hired and onboarded 17 professionals in Year One; expanded the Delivery team from 20 to ~50.
  • Cut implementation timelines from 6 months to 30–60 days for select impl types via standardized Implementation Playbook.
  • OKR management across the Delivery Org; rolled out leveling ladders and IDPs for every delivery role.
  • Introduced an Integration Scoring Methodology as a quality feedback loop.
17 hires Y1$70M+ ARR6mo → 30d20 → 50
2019 — 20212 years

Pymetrics (now Harver)

Recruiting · AI · NYC + London + Singapore
  • Head of Global Professional Services
  • Assembled and led a 14-person global PS team across London, Singapore, and NYC.
  • Created an implementation methodology that delivered 30-day go-live from contract signature.
  • Achieved a 40% reduction in critical-deliverable turnaround via cross-departmental process optimization (SFDC, Monday.com, Google Apps, Jira automation).
  • Oversaw product commercialization, account planning, CSAT/NPS, and partner management.
14-person global team30-day go-live−40% deliverable time
2017 — 2019~2 years

Qubit

Global E-Commerce · NYC
  • Manager, Professional Services, North America
  • Sr. Team Lead, Professional Services
  • Owned client delivery for Qubit's NA base — PM, strategy consulting, front-end engineering.
  • Stabilized NA Pro Services margins via cost reductions and process optimization.
  • Led account planning, forecasting, and resource management.
2012 — 20175 years · 4 promotions

Pitney Bowes / Borderfree

Global E-Commerce · 11,000+ · Org: 3 → 30+
  • Manager, Professional Services, Global Ecommerce
  • Team Lead, Project Management
  • Senior Technical Project Manager
  • Technical Project Manager
  • Scaled a 3-person NY team into a global PM org spanning NYC, Toronto, London, and Sydney.
  • Led 50+ concurrent client engagements at peak (2016) — $50M+ ARR — without loss in CSAT.
  • Spearheaded platform consolidation: $500K in operating savings for FY 2017.
  • Process improvement plan accommodated a 40% increase in billable activity with flat headcount.
  • As IC: completed 100+ Pitney Bowes / Borderfree e-commerce integrations for Saks Fifth Avenue, General Pants Australia, Eddie Bauer, and others.
  • Implemented OpenAir for time/utilization — first P&L management experience.
50+ concurrent$50M+ ARR$500K savings100+ integrations
2011 — 20121 year

Concep Inc.

Email Marketing · NYC
  • Technical Product Manager
  • Managed client implementations and platform migrations.
  • Wrote product documentation, tested XML APIs for third-party integrations, and QA'd product releases.
  • Demoed how the SaaS platform integrated into prospect CRM systems.
2008 — 20113 years · the trenches

Symantec

Cybersecurity · NYC
  • Associate Provisioning Specialist
  • Executed Statements of Work and change requests on the Symantec SaaS platform.
  • Conducted technical best-practice advisory sessions with new and existing clients.
  • Acted as escalation point for first- and second-line Symantec support teams.
  • The grunt work that taught me what good delivery actually feels like from the inside.
Education · M.S. Information Systems, Pace University · B.S. Information Systems, Penn State
LET'S WORK

Need a Pro Serv operator?

If your delivery org is the bottleneck — or about to become one — let's talk.

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