2023-Present3 years
Health Precision (Medical Brain)
- Sr. Director, Technical Operations & Implementations
- Led enterprise EHR deployments across Atlantic Health, OrthoCarolina, and others (Epic and non-Epic).
- Defined a scalable FHIR architecture (Patient → MedicationRequest); built FHIR extensions for eClinicalWorks and FHIR apps on Epic's App Orchard.
- Standardized desktop / Citrix deployment with SSO, Imprivata, and automated login.
- Stood up on-call rotation and integration health scoring on Grafana / Loki.
EPIC · FHIR · HL7Multi-system
2021-20232 years
Cedar
- Director of Professional (Implementation) Services
- Owned implementation and post-launch retention covering $70M+ ARR; DRI for client integration health.
- Built the “Delivery Success” org: TAM, Strategic PM, Solution Architecture, Feature Enablement, Integration Support, and Implementation Engineering.
- Hired and onboarded 17 professionals in Year One; expanded the Delivery team from 20 to ~50.
- Cut implementation timelines from 6 months to 30–60 days for select impl types via standardized Implementation Playbook.
- OKR management across the Delivery Org; rolled out leveling ladders and IDPs for every delivery role.
- Introduced an Integration Scoring Methodology as a quality feedback loop.
17 hires Y1$70M+ ARR6mo → 30d20 → 50
2019-20212 years
Pymetrics (now Harver)
- Head of Global Professional Services
- Assembled and led a 14-person global PS team across London, Singapore, and NYC.
- Created an implementation methodology that delivered 30-day go-live from contract signature.
- Achieved a 40% reduction in critical-deliverable turnaround via cross-departmental process optimization (SFDC, Monday.com, Google Apps, Jira automation).
- Oversaw product commercialization, account planning, CSAT/NPS, and partner management.
14-person global team30-day go-live−40% deliverable time
2017-2019~2 years
Coveo (formerly Qubit)
- Manager, Professional Services, North America
- Sr. Team Lead, Professional Services
- Owned client delivery for NA base: PM, strategy consulting, and front-end engineering.
- Stabilized NA Pro Services margins via cost reductions and process optimization.
- Led account planning, forecasting, and resource management.
2012-20175 years · 4 promotions
Pitney Bowes (Formerly Borderfree)
- Manager, Professional Services, Global Ecommerce
- Team Lead, Project Management
- Senior Technical Project Manager
- Technical Project Manager
- Scaled a 3-person NY team into a global PM org spanning NYC, Toronto, London, and Sydney.
- Led 50+ concurrent client engagements at peak (2016), $50M+ ARR, without loss in CSAT.
- Spearheaded platform consolidation: $500K in operating savings for FY 2017.
- Process improvement plan accommodated a 40% increase in billable activity with flat headcount.
- As IC: completed 100+ Pitney Bowes (Formerly Borderfree) e-commerce integrations for Saks Fifth Avenue, General Pants Australia, Eddie Bauer, and others.
- Implemented OpenAir for time/utilization, first P&L management experience.
50+ concurrent$50M+ ARR$500K savings100+ integrations
2011-20121 year
Concep Inc.
- Technical Product Manager
- Managed client implementations and platform migrations.
- Wrote product documentation, tested XML APIs for third-party integrations, and QA'd product releases.
- Demoed how the SaaS platform integrated into prospect CRM systems.
2008-20113 years · the trenches
Symantec
- Associate Provisioning Specialist
- Executed Statements of Work and change requests on the Symantec SaaS platform.
- Conducted technical best-practice advisory sessions with new and existing clients.
- Acted as escalation point for first- and second-line Symantec support teams.
- The grunt work that taught me what good delivery actually feels like from the inside.
Education
M.S. Information Systems
Pace University
B.S. Information Systems
Penn State University