Fractional COO and VP of Professional Services helping SaaS and healthcare companies turn delivery into a competitive advantage — not a cost center.
Three operating modes, one through-line: turning Professional Services into the part of the business that compounds — not the part that bleeds margin.
Stand up Professional Services functions from zero — frameworks, tooling, and the first team.
Diagnose and rebuild what is breaking — slow onboarding, blown SLAs, churning clients, burned-out teams.
Codify what works so the next 10x of revenue does not require the next 10x of headcount.
Selected results from the last decade of standing up, repairing, and scaling delivery organizations across SaaS and healthcare technology.
Built a Professional Services bench from three people to a working delivery org in a single fiscal year.
Re-architected the implementation model: kickoff to production-live cut from a six-month slog to a thirty-day runway, with higher CSAT.
Concurrent client engagements managed without margin slippage.
Scaled an under-resourced team into a multi-pod delivery organization with leveling, career paths, and forecastable utilization.
Delivery verticals owned end-to-end — strategy, staffing, P&L, and customer outcomes. See all five →
Fractional, embedded, or advisory — sized to the problem. Always operator, never theorist.
Most companies don’t have a strategy problem.
They have an execution problem.
I come in as a hands-on operator: writing the plan, sitting in the standups, taking the hard calls, and leaving behind a team that runs without me. Engagements typically last 3–9 months and are scoped to a clear outcome — a launched org, a fixed delivery model, a 2x in capacity — not a deck.
Start a ConversationOperating principles, post-mortems, and frameworks from inside the work.
A teardown of the four hidden bottlenecks that stretch onboarding — and the operating model that compresses them.
8 min readSequencing matters. The order you hire in determines whether you build a team or a backlog.
6 min readForget chatbots. The real leverage is in scoping, configuration, and the silent work no one writes playbooks for.
7 min readIn healthcare SaaS, your integration roadmap is your customer roadmap. Treat it that way.
9 min readIf your delivery org is the bottleneck — or about to become one — let’s talk. Most engagements start with a 30-minute working session, no deck, no pitch.
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